Refund Policy

Effective Date: 22.072025

At dineme.lk, we strive to provide reliable and high-quality listing services for businesses across Sri Lanka. This Refund Policy outlines the conditions under which refunds may be issued.

• Fees paid for premium listings, advertisements, or promotional placements are non-refundable once the service has been activated or published.

• All payments are considered final unless stated otherwise in writing or under specific promotional guarantees.

Refunds may be issued under the following circumstances:

• Duplicate payment due to a system or user error.

• Technical issues on our part that prevent the listing from being published or displayed properly for more than 7 consecutive days.

• Service not delivered as described (subject to investigation and approval by our team).

To request a refund, you must:

• Contact us within 7 days of the payment or issue.

• Provide relevant details such as transaction ID, business name, and description of the issue.

Requests should be sent to: [Insert contact email or form link]

Approved refunds will be processed within 10 working days, and returned to the original method of payment.

• Free or basic listings

• Services already delivered or partially consumed

• Delays or issues caused by incorrect information provided by the user

dineme.lk reserves the right to update this Refund Policy at any time. Changes will be effective upon posting on this page.